Serving our community for over 50 years.
15-19 Victoria Crescent
Mount Barker SA 5251
After hours assistance is available via ED Care Accident & Emergency at 87 Wellington Road, Mount Barker. This is a walk-in service only, and fees apply. For further details, please click here. Alternatively, please call our clinic.
In a medical emergency, please call 000 and ask for an ambulance.
We take feedback, complaints, and concerns very seriously.
Please speak with us if you have any concerns, and where appropriate, we can arrange a meeting for you with a member of our Practice Management team.
Alternatively, you can express any concerns you may have, including those related to privacy, using our enquiries form.
We will strive to resolve your concerns, in accordance with our resolution procedure. If you wish to take your complaint further, you may contact the Health and Community Services Complaints Commissioner in South Australia via https://www.hcscc.sa.gov.au/
At Mt Barker Medical Clinic, we use a secure automated SMS system to communicate with patients about results. Depending on the test that has been undertaken, a consultation may be required to receive results.
It is the patient’s responsibility to follow up on their test results, and we actively encourage our patients to be proactive in their healthcare and book an appointment for results before leaving the clinic.
We will make every effort to contact patients with abnormal results. However, it cannot be assumed that test results are normal if there is no contact from our clinic. Patients should be aware of the potential seriousness of not attending follow-up appointments, recalls, or investigations.